"1 View...Your View" comments received       

August 2005 [view other months]

During August 2005 we received 28 comments. There were 20 compliments, 7 complaints and 1 suggestion.

The table below shows the breakdown of comments received:-

There were no comments from unknown sources.

What did people say?

Compliments

71% of the total of comments received in August were compliments.

Here is a sample from clients:

- receptionist was a lovely woman and very nice
- I feel I can talk to staff at Connexions, they are available most of the time when I want to speak to them and they give good advice and help with whatever they can
- I find the staff really helpful
- reception staff are really friendly and help with young people and are fun to be around
- I am very happy with the way Connexions is and they are really helpful
- reception staff always helpful, friendly and polite
- Connexions advisers are skilled and extremly helpful and I hope they continue helping others
On special event day;
- enjoyed the day and found it useful. Good that Connexions is producing something as there was nothing for me when I needed it
- this day has been good – I’ve learnt a lot and I feel like I’ve had a real opportunity to contribute and share my experiences
- It’s a great idea for Connexions to ask young parents about young parents and the information they need
- It was useful to talk to advisers and hopefully our information will help other teenagers in this situation

Compliments from parent/carer:

- concerning PA – acted with a very professional attitude but more importantly made us feel totally at ease at all times
- Connexions adviser has been fantastic help to my daughter since she found she was pregnant. She’s only just 16 and her adviser had kept her in touch with all the options

Some compliments from partner organisations and
within our organisation:

- thanks for all your help this year – everything seems to have gone smoothly
- from a training provider – thank you for such a great training session
- thank you for the contribution to the review of community safety
- thanks and appreciation for contract funding
- thank you for your assistance in securing funding for travel to drama project

Complaints

Young person complained about having to register when viewing Connexions website new vacancy system. A reply explained that you do not have to register and can go directly to “Find a job NOW” to view vacancies. The benefits of registering were also explained in the response.

Problems with registering onto the new online vacancy system. Response was sent explaining that an investigation had been carried out and that the IT company developing the system had made adjustments to resolve the ‘teething’ problems which were hightlighted.

Young person complained about the poor condition of chairs at a Connexions site. A response was sent explaining that the chairs had been examined and it was accepted that some were stained, however, no more than expected given the frequency of use. Consideration will be taken to replace chairs if budgets allow.

No access to wheelchair users at a Connexions site, stair-lift was not working.
Response sent explaining this issue is being raised at Management Committee and that the young person will be informed of the outcome. In the meantime contact Connexions and other facilities / meeting places can be arranged to enable access to the delivery of services.

Suggestions

A suggestion was received to keep Connexions open on Saturday mornings. A response was sent explaining that for the foreseeable future the office would be open on Saturdays.

Joyce Kennedy
Quality Systems Co-ordinator
Planning and Improvement Team
9th August 2005

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