"1 View...Your View" comments received       

July 2005 [view other months]

During July 2005 we received 37 comments. There were 26 compliments, 8 complaints and 3 suggestions.

The table below shows the breakdown of comments received:-

There was also 1 compliment and 1 suggestion from unknown sources.

What did people say?

Compliments

We received extremely good comments from our clients, parent/carer, partners and staff, during the month of June, showing that our services are valued by a range of people on whom we have an impact.

Here is a sample from clients:

- Thanks to the PA for assistance given in compiling CV
- Connexions is a great place to go if you need to talk because they give lots of advice about different things
- Thanks for all support and advice in helping me through a tough time and getting me back home
- PA’s more than helpful with choosing the right path
- Connexions provides a really good service to young people
- Good, helpful and friendly, have helped me a lot more than the other agencies
- Thanks to all for being really helpful and patient during my work experience

Compliments from parent/carer:

- Thank you for all your help and kindness while both my grandchildren got good full time jobs through all the help you gave them
- Connexions have assisted us in increasing our sons confidence and starting to help him sort out his future career path
- PA services to my son were really helpful

Some compliments from partner organisations and
within our organisation:

- thanks for all your help over the past year
- thanks for organising conference day, all spoke highly of how useful and enjoyable they had found the day
- congratulations on the enormous success of the “Raising Aspirations” days – thank you for a great job
- comments on the high standard of the Inset events and thanks to all of the team for their help and assistance
- well deserved praise for a good job speedily done from one internal department to another

Complaints

Young person complained about the attitude when phoning a training partnership. The situation was researched and the young person was happy with the actions taken.

An anonymous complaint was received about the level of Health and Safety at a partner organisation. The details were passed to relevant PA’s to make them aware, however no actions taken as no specifics were given.

Complaint that chairs in the reception at one of the sites were uncomfortable.
Chairs were checked and none were broken. An investigation revealed no other complaints had been received on this issue.

Parent complained that there was no response when phoning a Connexions number.
An apology was sent to the parent and the manager of the centre consulted with the staff responsible for ensuring service delivery from this telephone number.

Employer complained that some literature produced by Connexions had no black faces.
This point was taken on board and the employer has been informed that when reviewed new photos will be used.

Parent complained about the delay in an administrative task on behalf of her son.
An investigation revealed that the delay had occurred, however, had since been completed and was not detrimental to the process it related to. The parent was informed of all actions and given details of contact if the actions were not satisfactory.

Suggestions

A suggestion was received to have screens in receptions tuned to music channels.
It is not considered a good use of budget to have music channels. All centres have radios to which the stations are chosen by young people.

Suggestion to have ‘After Adoption’ link on the Connexions website.
An investigation revealed the link is already on the site. The organisation was informed of where and how the link could be accessed.

Joyce Kennedy
Quality Systems Co-ordinator
Planning and Improvement Team
9th August 2005

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