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July 2006 [view other months]

This is what Connexions users had to say about our service. All types of feedback recorded during July produced 20 compliments, 2 complaints, 1 suggestions and 3 general comments.

Half of the comments were received through the 1 View…Your View leaflet (50%) and e-mail (19%). The majority of comments received were from young people (64%). Detailed analysis of all the feedback received this month is included in the attached tables with a representative selection of comments.


The table below shows the breakdown of comments received:-

 

Young
people
Parent/
carers
Partners
Staff
    Not
 known
Total
%
Compliments
12
0
4
3
0
20
71%
Complaints
1
0
0
2
0
 2
 7%
Suggestions
1
0
0
0
0
 1
 4%
General
3
0
0
0
0
 3
11%
Spoilt
1
0
1
0
0
 2
 7%
  TOTALS
18
0
5
5
0
28
      %
   64%
  0%
 18%
  18%
0
100%


 

Leaflet - 1 View Your View

Other written
Website
e-mail
Verbal
   Totals
 
13
3
4
5
1
26
All feedback
  50%
 12%
 15%
 19%
  4%
100%

 

June 2006 pie chart

 

The pie chart on the left shows the different types of comments that we received for the period of July 2006.

 



What did people say?


Compliments from clients:

• Connexions has been good to me over the past few years and has changed my life around.

• I think this is a good service to use for everything and anything.

• This service is very helpful and worth it. A school used the Connexions website to collect information, advice and case studies and was full of praise for the information that was available on the website.

 

Suggestions

• Suggestion from a client that ‘a delivery site could do with a make over’. The lead PA is to review site and update posters and presentation where appropriate.

 

Complaints

• 2 complaints were received this month one regarding access and the other about the high ambient temperature in reception area of one Connexions centre. Both complaints are being fully investigated.

 

Mick Towers
Quality Systems Co-ordinator
Planning and Improvement Team
15th August 2006

 

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