"1 View...Your View" comments received       

November 2005 [view other months]

The high level of comments received about the services offered by Connexions continued during November. A total of 48 ‘Comments’, included 42 compliments, 4 complaints and 2 suggestions. 88% of comments returned being ‘compliments’ was 10% higher than last months figure and continues the high return of positive feedback.

The table below shows the breakdown of comments received:-

What did people say?

Compliments from clients:

- I think that connexions is excellent at helping people with what they need. I can’t thank you enough for what you have done for me over the last week, thanks dearly.
- I have found connexions very helpful and am very grateful for all the help I have been given. They made me feel relaxed and I feel I have made progress on my search for a new career. Thank you
- I found I had a friendly efficient training provider that helped me understand. They also gave me great advice on looking for work. Fabulous help thank you
- After becoming bored of my current job I decided to go to connexions for advice about finding a new job. I was expecting a five minute talk and to be left to do a CV, however after being put through to a Personal Advisor I had a long consultation, an individual guide to creating my own CV and then other members of staff also helped me. I was given excellent advice about how to further pursue my interest in music and when I left I had an envelope full of useful information. I was shocked at how great the attention was and I think the Personal Advisor should get a pay rise or something because he/she was a brilliant help and a fantastic person. Thank you

Compliments from parents/carers:

- A personal Advisor received some flowers and chocolates by a mother as thanks for the work they had done with her son

Compliments from partner organisations:

- Nearly 50% of compliments received this month were from partner organisations regarding the support given to them by connexions for their work experience placements. Comments included: - a valuable resource to the school; support and help is excellent; service ensures positive outcomes and experience; an efficient and friendly team always ready to help.

Suggestions

- Suggested that Connexions staff should wear a uniform.
Outcome; due to financial restraints Implementation is not possible at this time.

Complaints

- A young person commented that we should have visitor door cards to hand out to visitors when the receptionists send young people upstairs, as waiting by the (locked) door until somebody opens it is very young person unfriendly.
Outcome; Cannot implement due to security and Health and Safety issues

Mick Towers
Quality Systems Co-ordinator
Planning and Improvement Team
5th December 2005

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